Shipping & Returns Policy

Our shipping rate is just £1.99 on all orders under the weight of 1kg, £4.99 for orders up to 10kg and £2.50 for orders over 10kg. Your order will normally be processed in two working days. Should a chosen item not be available immediately, we will contact you by return to advise of when your order will be despatched to you.

Please also allow up to five working days for delivery, thank you.

For deliveries outside mainland UK e.g. Highlands, Eire etc - surcharges in addition to normal charges apply. Healthy Paws can not be held responsible for goods lost in transit to us and we are unable to refund postage costs.

We will undertake every measure to ensure goods are delivered within the timescales stated. We aim to supply all goods in a good condition and suitable for consumption. We will take no responsibility for any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party or use otherwise as instructed. If the goods supplied are damaged on delivery, you should notify us in writing or by phone within 24 hours.

If you have any complaint about the goods you should notify us in writing or via e-mail as soon as possible, but in any event within 7 days of the date you discovered the defect or complaint. We will endeavor to rectify any complaint to the best of our ability.